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You may see a ‘ User Not Found’ error message if you try to log in using your email address instead of your username. You can’t log in using your email address or change your password. If you deleted your Snapchat account less than 30 days ago, then you can still log in using your username and password to reactivate it. If your Android device is rooted and you can’t log in:Ĭontact your device manufacturer if you need further assistance. Rooted Android devices can’t be used to log into Snapchat 🙅🏽 You may see the ‘ Login Error’ message if you try to log into Snapchat or make a new account on a rooted Android device.

If your device is on a VPN and you’re having login issues, try switching to a different network and logging in again 📶 Un-root your Android device Some Snapchatters using a VPN (virtual private network) to connect to Snapchat may have issues creating an account or logging in. Learn more about Connected Apps that are trusted and approved by Team Snapchat ✅ Avoid using a VPN with Snapchat

Please Note: Some apps are allowed by Snapchat. If you’re using an unauthorised app or plugin, then uninstall it and only use the official Snapchat app. This will stop you from being able to log in or make a new account 🙅‍♀️ The ‘ Could Not Connect’ error message may be shown if we detect the use of unauthorized third-party apps or plugins.The “Could Not Connect” error message may be shown if we detect the use of unauthorised third-party apps or plugins. Learn more about troubleshooting internet issues on Android 🤖 or iOS 🍎 devices. Restarting your device may also help with Internet connection problems. You can try connecting to Wi-Fi if you have weak cellular service. Make sure your device has a good Internet connection.

Learn how to reset your Snapchat password if you forgot it 🤔 Check your Internet connection If the Snapchat username or password is misspelled, then you may see the ‘ User Not Found’ error message. Here are some tips to get you logged in and Snapping again! Check your username and passwordĭouble-check that you’re using the right username and password. There are a few reasons why you might be having trouble logging in or creating a new Snapchat account.